Privacy Notice

Full Keel Wellness ("we", "us", "our") operates fullkeelwellness.com and provides health coaching and educational programs for maritime professionals. We are the data controller for the personal information described in this notice.

We collect the following categories of personal information:

• Contact details — your name, email address, and (if you share it) your phone or WhatsApp number
• Messages — emails, texts, and other communications you send us
• Coaching information — details you choose to share during coaching so we can tailor your program
• Usage data — basic technical information such as your IP address, device and browser type, and how you use the website

Payment details (card numbers, billing information) are collected and processed directly by Stripe, our payment processor — we never see or store your card details.

We use your information to:

• Deliver the programs you purchase and schedule your sessions (contract)
• Communicate with you about your program (contract)
• Provide customer support (legitimate interest)
• Keep the website secure and prevent fraud (legitimate interest)
• Improve our services (legitimate interest)
• Meet legal and tax obligations (legal obligation)

We share personal information only with:

• Stripe — our payment processor, for processing your purchase, payments, tax calculation, and receipts
• Service providers — hosting, analytics, and communication tools that help us run the website and deliver programs
• Professional advisers — such as accountants or lawyers, where needed
• Authorities — where required by law

We do not sell your personal information.

We keep your information only as long as needed to provide our services and meet legal, tax, and accounting requirements. When it is no longer needed, we delete or anonymise it.

Depending on where you live, you may have the right to access, correct, or delete your personal information, to restrict or object to how we use it, to receive a copy of it, and to withdraw consent where we rely on it. To exercise any of these rights, email karen@fullkeelwellness.com. If you are in the UK or EEA, you also have the right to complain to your local data protection authority.

We use appropriate technical and organisational measures — including encryption in transit and access controls — to protect your information.

This website uses only essential cookies required for it to function and process checkout securely. We do not use advertising or tracking cookies.

We may update this notice from time to time; the "last updated" date above shows the current version. Questions about privacy? Email karen@fullkeelwellness.com.